For Independent optometry and eyecare practices with an optical shop
See contact lens patients who left without an annual supply order
A contact lens exam that ends without a supply order often means the patient buys online. The practice keeps the fitting work and loses the repeat order, and nobody counts how often it happens.
What it can cost you
Example: 40 lens patients a month without an order x 30% recovered x $300 annual supply = $3,600 a month.An illustration, not a promise. Your Opportunity Scan puts a real number on it.
What the system checks overnight
- Matches contact lens exams to supply orders by visit.
- Lists lens patients with no order after a set number of days.
- Counts prescription verification requests from online sellers.
- Flags patients whose last supply order is about to run out.
- Shows lens order rate by doctor and location.
Where it reads from
- RevolutionEHR
- Crystal PM
- Compulink
- OfficeMate
- Weave
What happens when it fires
The optical team sends a reminder with your price and any maker rebate. The system drafts the messages and keeps the list.
Autonomy level: Draft for approval. The system prepares the message or task, and you approve it before anything goes out.
What we guarantee
Lens patients without an order are on the list within one business day of the exam. We agree on the metric before the Sprint starts and measure it over the first 20 business days after go-live. If we miss it, you get half your Sprint fee back. Dollar savings are tracked in your monthly saves log, reported rather than promised.
Questions
Does it recommend lenses?
No. It only checks whether an order was placed. Lens choice stays with the doctor.
Can it track manufacturer rebate deadlines?
It can list orders that may qualify and when the rebate window closes, so your staff can remind patients to submit.
Do I need new software for this?
No. The system reads from the tools you already use, with read-only access by default. A guardrail layer controls exactly which data the AI can see.
What does it cost?
A 3-week Sprint is $6,000 fixed and includes the morning brief plus one automation tied to an agreed metric. Ongoing support is $1,500 a month, or $500 a month to keep it running without new automations. If the agreed metric is missed over the first 20 business days after go-live, half the Sprint fee is refunded.
How is this different from a dashboard app or a free AI kit?
A dashboard app shows numbers when you go look. A free AI kit gives you the parts, and you do the setup, the upkeep, and the checking. Here the alarms are built for your kind of business, they watch outside data like market rates and rule changes alongside yours, and on Run or Keep-Running, the person who built them keeps them working and logs what they caught.
More alarms for independent optometry practices
Seven more things worth watching.
- Optical capture dropsTrack optometry capture rate by doctor, day, and location, and see when exam patients leave without an eyewear or contact lens order.
- Recall gapsSpot optometry patients past their recall date with no appointment, by doctor and location, and get a call list your front desk can work.
- Lab remakes and late jobsTrack optical jobs past their promised date and remakes by lab, optician, and reason, so you fix the pattern and call patients before they call you.
- Vision plan claims unpaidFlag VSP, EyeMed, and other vision plan claims that are unpaid, rejected, or paid short, by plan and age, so your billing person can work them.
- Aging frame inventoryTrack optical frames by days on the board, brand, and price point, and see slow movers that tie up cash and wall space.
- Exam no-showsTrack optometry no-shows and same-day cancels by doctor, day, and appointment type, and find repeat patients before their next booking.
- Lens and frame cost increasesCompare lab and frame vendor invoice costs to your optical retail prices and flag lenses and frames where your margin has quietly shrunk.
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