For Independent restaurant groups running a few to a dozen or more locations
Catch a review rating drop at one location before it sticks
A location starts getting reviews about slow food or a cold dish. Each one gets a reply, if anyone sees it, but nobody connects them. The rating slips and the busy weekends start to thin out.
What it can cost you
Example: a location losing 10 covers a weekend after its rating slips, at $45 a cover = $450 a weekend, or $23,400 a year.An illustration, not a promise. Your Opportunity Scan puts a real number on it.
What the system checks overnight
- Reads every new review on Google, Yelp, and OpenTable for each location.
- Tracks each location's rating trend against its own recent average.
- Groups repeated complaints such as wait times, a specific dish, temperature, or service.
- Ties reviews to the day and shift they mention so managers know when it happened.
- Flags reviews that have gone unanswered.
Where it reads from
- Google Business Profile
- Yelp
- OpenTable or Resy
- 7shifts (who was on shift)
Public reviews on Google, Yelp, and OpenTable for each of your locations.
What happens when it fires
The GM looks at the shifts mentioned and you approve replies. The system drafts a reply to each review in your voice and a summary for the manager.
Autonomy level: Draft for approval. The system prepares the message or task, and you approve it before anything goes out.
What we guarantee
Every new review across all locations read and summarized in the next morning's brief, with reply drafts ready. We agree on the metric before the Sprint starts and measure it over the first 20 business days after go-live. If we miss it, you get half your Sprint fee back. Dollar savings are tracked in your monthly saves log, reported rather than promised.
Questions
Will it post replies for us?
By default it drafts them and you post. Some owners let it post simple thank-you replies to positive reviews on its own.
Can it tell the difference between one angry guest and a real problem?
That is the point of grouping. One bad review shows up as a single line. The same complaint at the same location over several days shows up as an alarm.
Do I need new software for this?
No. The system reads from the tools you already use, with read-only access by default. A guardrail layer controls exactly which data the AI can see.
What does it cost?
A 3-week Sprint is $6,000 fixed and includes the morning brief plus one automation tied to an agreed metric. Ongoing support is $1,500 a month, or $500 a month to keep it running without new automations. If the agreed metric is missed over the first 20 business days after go-live, half the Sprint fee is refunded.
How is this different from a dashboard app or a free AI kit?
A dashboard app shows numbers when you go look. A free AI kit gives you the parts, and you do the setup, the upkeep, and the checking. Here the alarms are built for your kind of business, they watch outside data like market rates and rule changes alongside yours, and on Run or Keep-Running, the person who built them keeps them working and logs what they caught.
More alarms for multi-unit restaurant groups
Seven more things worth watching.
- Food cost creep by locationCompare actual to theoretical food cost per location every week, by category, so the store drifting high gets noticed while you can fix it.
- Labor running ahead of salesCompare next week's schedule to forecast sales and reservations per location, and track labor percentage by daypart, so schedules match the business.
- Vendor price increases on key itemsCompare every invoice line on your top items to the last price and the agreed price, across locations, so price creep gets challenged fast.
- Comps and voids anomaliesCompare comps, voids, and discounts per server, manager, and location to their peers and history, so odd patterns surface while they are fresh.
- Reservation no-show patternsTrack no-shows and late cancels by day, time, party size, and booking channel per location, so deposits and overbooking go where they matter.
- Overtime building mid-weekProject who will cross your overtime threshold before the week ends, including staff who work at more than one location, so you can shift hours.
- Menu item margin slippingRecalculate plate cost for every menu item from the latest invoice prices and compare it to menu price, so you reprice or re-spec before margin fades.
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