Owner OS for urgent care centers
Alarms for urgent care centers
“I find out a center had a bad week from the monthly report, after the patients walked out and the claims denied.”
Urgent care is a volume business with thin margins per visit. Demand swings by hour and season, front desks capture insurance under pressure, providers close charts between patients, and occupational medicine adds employer billing on top. Money slips through long waits, registration errors, open charts, missed copays, and employer invoices that never go out. Owner OS reads counts from your EMR, check-in, and billing tools overnight and keeps patient details out of the AI.
Eight alarms we build for urgent care centers
- Patients leaving without being seenCount patients who left without being seen by center, day, and hour, and flag wait times running past your own door-to-door standard.
- Provider hours out of step with volumeCompare provider hours with visits per hour by center, day, and shift, and flag next week's shifts that look overstaffed or short.
- Online check-ins droppingSpot falling online check-ins by center, broken booking links, wrong listing hours, and slipping review ratings before fewer patients walk in.
- Eligibility and registration denialsTie eligibility and registration denials back to center, shift, and payer, and flag visits checked in with no eligibility check on record.
- Open charts and visits not billedCount open or unsigned charts by provider and days since visit, flag providers about to leave with open charts, and catch visits with no claim.
- E&M coding drifting by providerCompare each provider's E&M level mix with peers and their own history, and hand your coding reviewer a sample to audit. It never suggests a code.
- Employer accounts unbilled or past dueMatch employer-paid occ-med visits to invoices, flag employers past their payment terms, and notice when a steady employer account goes quiet.
- Front desk collections and drawer gapsCompare expected copays with what the front desk collected, reconcile payments to deposits, and flag drawers that come up short by center and shift.
Reads from the tools you already use
- Experity
- eClinicalWorks
- athenahealth
- Solv
- Clockwise.MD
- Waystar
- QuickBooks Online
- Gusto
- Google Business Profile
Read-only by default. A guardrail layer controls exactly which data the AI can see, and anything that sends, spends, or deletes needs your approval.