For Independent urgent care centers and small multi-site groups, including those with an occupational medicine line
Catch drops in urgent care online check-ins and booking conversion
Online check-ins quietly fall at one center because the Google listing shows the wrong hours, the booking link broke, or the review rating slipped. Or reservations still come in but more patients never show. Either way, fewer patients walk through the door and the cause sits outside your EMR.
What it can cost you
Example: online check-ins down 25 a week at 1 center x $140 average visit = $3,500 a week in visits that went elsewhere.An illustration, not a promise. Your Opportunity Scan puts a real number on it.
What the system checks overnight
- Compares online check-ins by center this week with each center's own recent pace.
- Tracks reservation-to-arrival and arrival-to-visit conversion by channel.
- Checks each center's Google Business Profile for wrong hours, closures, or a broken booking link.
- Watches each center's public review rating and flags a run of low reviews.
- Flags a booking channel whose volume suddenly drops to near zero.
Where it reads from
- Solv
- Experity
- Google Business Profile
Google Business Profile listing details and public review ratings for each center.
What happens when it fires
The owner or marketing lead sees the drop and the likely cause, such as a listing error or a broken link. The system suggests the fix; a person makes it.
Autonomy level: Suggest only. The brief tells you what changed and what to do. Nothing happens without you.
What we guarantee
Online check-in volume and listing details for every center are checked every night. We agree on the metric before the Sprint starts and measure it over the first 20 business days after go-live. If we miss it, you get half your Sprint fee back. Dollar savings are tracked in your monthly saves log, reported rather than promised.
Questions
Will it reply to reviews?
No. Replying to reviews in healthcare needs care around patient privacy, so the system only flags trends and leaves any reply to your team.
We do not use Solv. Does this still work?
Yes, if your check-in tool or website booking can export reservation counts. The listing and review checks work for any center.
Do I need new software for this?
No. The system reads from the tools you already use, with read-only access by default. A guardrail layer controls exactly which data the AI can see.
What does it cost?
A 3-week Sprint is $6,000 fixed and includes the morning brief plus one automation tied to an agreed metric. Ongoing support is $1,500 a month, or $500 a month to keep it running without new automations. If the agreed metric is missed over the first 20 business days after go-live, half the Sprint fee is refunded.
How is this different from a dashboard app or a free AI kit?
A dashboard app shows numbers when you go look. A free AI kit gives you the parts, and you do the setup, the upkeep, and the checking. Here the alarms are built for your kind of business, they watch outside data like market rates and rule changes alongside yours, and on Run or Keep-Running, the person who built them keeps them working and logs what they caught.
More alarms for urgent care centers
Seven more things worth watching.
- Patients leaving without being seenCount patients who left without being seen by center, day, and hour, and flag wait times running past your own door-to-door standard.
- Provider hours out of step with volumeCompare provider hours with visits per hour by center, day, and shift, and flag next week's shifts that look overstaffed or short.
- Eligibility and registration denialsTie eligibility and registration denials back to center, shift, and payer, and flag visits checked in with no eligibility check on record.
- Open charts and visits not billedCount open or unsigned charts by provider and days since visit, flag providers about to leave with open charts, and catch visits with no claim.
- E&M coding drifting by providerCompare each provider's E&M level mix with peers and their own history, and hand your coding reviewer a sample to audit. It never suggests a code.
- Employer accounts unbilled or past dueMatch employer-paid occ-med visits to invoices, flag employers past their payment terms, and notice when a steady employer account goes quiet.
- Front desk collections and drawer gapsCompare expected copays with what the front desk collected, reconcile payments to deposits, and flag drawers that come up short by center and shift.