For Med spas and aesthetic injectable clinics, single location or a small group
Hear about a review drop the morning it starts
Most med spa clients read reviews before they book. A few bad reviews in a row, or a low review left unanswered for weeks, can slow new bookings, and owners usually find out from a friend.
What it can cost you
Example: 4 fewer new clients a month x $900 first-year value = $3,600 a month at risk.An illustration, not a promise. Your Opportunity Scan puts a real number on it.
What the system checks overnight
- Watches new reviews on your Google Business Profile listings.
- Flags any new low-star review the day it appears.
- Tracks rolling average rating by location.
- Lists reviews with no owner reply after a set time.
- Groups recurring themes, like wait time or front desk, without naming clients.
Where it reads from
- Google Business Profile
Public reviews on your Google Business Profile listings.
What happens when it fires
The owner or manager approves a reply. The system drafts a calm, privacy-safe reply that does not confirm anyone is a client.
Autonomy level: Draft for approval. The system prepares the message or task, and you approve it before anything goes out.
What we guarantee
Every new low-star review appears in the next morning brief with a drafted reply. We agree on the metric before the Sprint starts and measure it over the first 20 business days after go-live. If we miss it, you get half your Sprint fee back. Dollar savings are tracked in your monthly saves log, reported rather than promised.
Questions
Can the reply mention the client's treatment?
No. Replies never confirm that someone is a client or mention any treatment. The drafts keep it general and invite the reviewer to call.
Will it ask clients for reviews?
It can draft review requests for happy clients if you want, but this alarm is about catching drops early.
Do I need new software for this?
No. The system reads from the tools you already use, with read-only access by default. A guardrail layer controls exactly which data the AI can see.
What does it cost?
A 3-week Sprint is $6,000 fixed and includes the morning brief plus one automation tied to an agreed metric. Ongoing support is $1,500 a month, or $500 a month to keep it running without new automations. If the agreed metric is missed over the first 20 business days after go-live, half the Sprint fee is refunded.
How is this different from a dashboard app or a free AI kit?
A dashboard app shows numbers when you go look. A free AI kit gives you the parts, and you do the setup, the upkeep, and the checking. Here the alarms are built for your kind of business, they watch outside data like market rates and rule changes alongside yours, and on Run or Keep-Running, the person who built them keeps them working and logs what they caught.
More alarms for med spas
Seven more things worth watching.
- Injectable rebooking gapsSpot med spa clients past their usual return interval for toxin or filler with no appointment booked, by provider, so your team reaches out first.
- Late cancel fees not chargedFlag med spa no-shows and late cancels where your policy fee or deposit was not applied, and find repeat clients, by provider and day.
- Membership payment lapsesFlag med spa memberships with failed payments, expiring cards, paused accounts, and members who stopped booking, before they cancel.
- Unused package balancesTrack med spa package sessions sold but not redeemed, clients who stopped coming mid-package, and the prepaid balance you owe in service.
- Product units vs billedCompare injectable product received and used to units charged in your med spa software, by provider and week, so product shrink shows up early.
- Injector open hoursFind open med spa provider hours in the coming week, by provider and room, and match them to clients who are due, while there is time to fill them.
- Consults not convertedTrack med spa consults that did not book treatment, by provider and lead source, and follow up while the client is still deciding.