Owner OS for DME and HME suppliers
Alarms for DME and HME suppliers
“Too much of my revenue sits waiting on a signed order, a delivery ticket, or a denial nobody has worked yet.”
A DME company is a paperwork business that also delivers equipment. Every order needs the right written order, supporting documents, proof of delivery, and sometimes a prior authorization before it can be billed, and rentals and resupply keep generating claims that each carry their own rules. Money slips when an order sits on hold, a rental keeps billing after a pickup, a vendor raises a price, or a payer changes a policy. Owner OS reads counts and statuses from your billing, delivery, and resupply tools overnight and keeps patient details out of the AI.
Eight alarms we build for DME and HME suppliers
- Orders on hold for missing paperworkAge every DME order on hold by reason, flag missing signed orders and delivery tickets, and see which referral sources send incomplete paperwork.
- Denial patterns by payer and reasonGroup DME denials by payer, HCPCS code, and reason every night, and match new patterns to published policy updates before they repeat across claims.
- Resupply outreach stallingTrack CPAP resupply outreach by status, catch patients stuck after one failed contact, and flag shipments missing a documented patient request.
- CPAP adherence windows closingSee which new CPAP setups have no usage data or are trending short of the payer's adherence requirement while there is still time to help.
- Rentals out of sync with the fieldMatch pickup tickets against active rentals, flag capped rentals reaching ownership transfer, and catch serial number swaps billing on the old item.
- Orders stuck between referral and deliveryAge open DME orders by stage, from intake to verification, prior auth, and delivery, and flag orders waiting on back-ordered items.
- Prior auths and recertifications expiringList DME prior authorizations and recertifications coming due by payer, flag rentals running past their auth, and track pending requests.
- Item costs creeping past what payers allowCompare vendor cost per item with the allowed amount by payer and HCPCS code, and flag items that started losing money after a price or fee change.
Reads from the tools you already use
- Brightree
- NikoHealth
- Bonafide
- TeamDME
- Fastrack
- Computers Unlimited TIMS
- Parachute Health
- ResMed AirView
- Philips Care Orchestrator
- QuickBooks Online
- Google Sheets
Read-only by default. A guardrail layer controls exactly which data the AI can see, and anything that sends, spends, or deletes needs your approval.