For Independent durable and home medical equipment suppliers, including CPAP and respiratory resupply, oxygen, and mobility
Catch stalled CPAP resupply outreach and undocumented confirmations
Resupply patients are due for new masks, cushions, and filters on a schedule, and the program depends on reaching them and documenting that they asked for supplies and still need them. When outreach stalls, patients go months on worn supplies. When a shipment goes out without the documented request, the claim is exposed in an audit.
What it can cost you
Example: 120 patients due this month x 20% unreachable after one attempt = 24 patients whose outreach stopped too early.An illustration, not a promise. Your Opportunity Scan puts a real number on it.
What the system checks overnight
- Counts patients due for resupply this month by outreach status: not attempted, attempted, reached, confirmed.
- Flags patients with a single failed contact attempt and no follow-up.
- Flags shipments created without a documented patient request and confirmation of need.
- Compares reach rates by outreach channel: text, email, phone, and portal.
- Flags patients whose insurance eligibility changed since their last shipment.
Where it reads from
- Brightree
- NikoHealth
- Bonafide
- Fastrack
- Computers Unlimited TIMS
What happens when it fires
The resupply team gets a follow-up list and drafted second-attempt messages. Any order without a documented request is held for a person to review.
Autonomy level: Draft for approval. The system prepares the message or task, and you approve it before anything goes out.
What we guarantee
Every patient due for resupply is tracked nightly through outreach, and any shipment without a documented request shows in the brief as an exception. We agree on the metric before the Sprint starts and measure it over the first 20 business days after go-live. If we miss it, you get half your Sprint fee back. Dollar savings are tracked in your monthly saves log, reported rather than promised.
Questions
Is this about pushing more supplies?
No. Patients should only receive supplies they ask for and still need. This keeps outreach from stalling and catches shipments that are missing that documentation.
Does it contact patients itself?
Not by default. It drafts outreach for your team or your existing resupply tool. Patient contact details stay in your system, not in the AI.
Do I need new software for this?
No. The system reads from the tools you already use, with read-only access by default. A guardrail layer controls exactly which data the AI can see.
What does it cost?
A 3-week Sprint is $6,000 fixed and includes the morning brief plus one automation tied to an agreed metric. Ongoing support is $1,500 a month, or $500 a month to keep it running without new automations. If the agreed metric is missed over the first 20 business days after go-live, half the Sprint fee is refunded.
How is this different from a dashboard app or a free AI kit?
A dashboard app shows numbers when you go look. A free AI kit gives you the parts, and you do the setup, the upkeep, and the checking. Here the alarms are built for your kind of business, they watch outside data like market rates and rule changes alongside yours, and on Run or Keep-Running, the person who built them keeps them working and logs what they caught.
More alarms for DME and HME suppliers
Seven more things worth watching.
- Orders on hold for missing paperworkAge every DME order on hold by reason, flag missing signed orders and delivery tickets, and see which referral sources send incomplete paperwork.
- Denial patterns by payer and reasonGroup DME denials by payer, HCPCS code, and reason every night, and match new patterns to published policy updates before they repeat across claims.
- CPAP adherence windows closingSee which new CPAP setups have no usage data or are trending short of the payer's adherence requirement while there is still time to help.
- Rentals out of sync with the fieldMatch pickup tickets against active rentals, flag capped rentals reaching ownership transfer, and catch serial number swaps billing on the old item.
- Orders stuck between referral and deliveryAge open DME orders by stage, from intake to verification, prior auth, and delivery, and flag orders waiting on back-ordered items.
- Prior auths and recertifications expiringList DME prior authorizations and recertifications coming due by payer, flag rentals running past their auth, and track pending requests.
- Item costs creeping past what payers allowCompare vendor cost per item with the allowed amount by payer and HCPCS code, and flag items that started losing money after a price or fee change.
See all DME and HME suppliers alarms · Browse every industry