For Independent durable and home medical equipment suppliers, including CPAP and respiratory resupply, oxygen, and mobility
See where DME orders stall between referral and delivery
A discharge order comes in for a hospital bed tomorrow, then waits on insurance verification, a prior auth, or an item that is back-ordered. Each step has a different owner. The referral source only knows the patient did not get the equipment, and next time they send the order to someone else.
What it can cost you
Example: 15 orders a month delayed 3 extra days = 45 patient-days waiting for equipment, and a hospital case manager who remembers.An illustration, not a promise. Your Opportunity Scan puts a real number on it.
What the system checks overnight
- Counts open orders by stage: intake, verification, prior auth, scheduling, delivery.
- Flags orders sitting in one stage longer than your set limit.
- Flags orders waiting on items at or below their reorder point.
- Tracks on-time delivery against the promised date, by route and location.
- Compares order cycle time by referral source so you can see who is waiting longest.
Where it reads from
- Brightree
- NikoHealth
- Parachute Health
- TeamDME
- Fastrack
What happens when it fires
Intake and dispatch get the list of stuck orders and the next step for each. The system drafts status updates for referral sources; a person sends them.
Autonomy level: Draft for approval. The system prepares the message or task, and you approve it before anything goes out.
What we guarantee
Every open order is aged by stage each night and flagged before its promised delivery date. We agree on the metric before the Sprint starts and measure it over the first 20 business days after go-live. If we miss it, you get half your Sprint fee back. Dollar savings are tracked in your monthly saves log, reported rather than promised.
Questions
Can it see orders that come in through Parachute Health?
Yes, where your team can view or export order status there. It reads status and dates, not the clinical documents attached.
Does it track inventory?
It reads stock levels and reorder points from your billing or inventory system, so it can flag orders waiting on a back-ordered item.
Do I need new software for this?
No. The system reads from the tools you already use, with read-only access by default. A guardrail layer controls exactly which data the AI can see.
What does it cost?
A 3-week Sprint is $6,000 fixed and includes the morning brief plus one automation tied to an agreed metric. Ongoing support is $1,500 a month, or $500 a month to keep it running without new automations. If the agreed metric is missed over the first 20 business days after go-live, half the Sprint fee is refunded.
How is this different from a dashboard app or a free AI kit?
A dashboard app shows numbers when you go look. A free AI kit gives you the parts, and you do the setup, the upkeep, and the checking. Here the alarms are built for your kind of business, they watch outside data like market rates and rule changes alongside yours, and on Run or Keep-Running, the person who built them keeps them working and logs what they caught.
More alarms for DME and HME suppliers
Seven more things worth watching.
- Orders on hold for missing paperworkAge every DME order on hold by reason, flag missing signed orders and delivery tickets, and see which referral sources send incomplete paperwork.
- Denial patterns by payer and reasonGroup DME denials by payer, HCPCS code, and reason every night, and match new patterns to published policy updates before they repeat across claims.
- Resupply outreach stallingTrack CPAP resupply outreach by status, catch patients stuck after one failed contact, and flag shipments missing a documented patient request.
- CPAP adherence windows closingSee which new CPAP setups have no usage data or are trending short of the payer's adherence requirement while there is still time to help.
- Rentals out of sync with the fieldMatch pickup tickets against active rentals, flag capped rentals reaching ownership transfer, and catch serial number swaps billing on the old item.
- Prior auths and recertifications expiringList DME prior authorizations and recertifications coming due by payer, flag rentals running past their auth, and track pending requests.
- Item costs creeping past what payers allowCompare vendor cost per item with the allowed amount by payer and HCPCS code, and flag items that started losing money after a price or fee change.
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